Together with Maxie Schmidt-Subramanian (VP, Principal Analyst at Forrester), de Volksbank and our colleague Max Werkhoven (Head of Projects at Underlined), we will host a webinar on the 16th of June to tell you everything you need to know about calculating the ROI of Customer Experience (ROI of CX) to move from insights to action.
About Maxie Schmidt
Maxie Schmidt is a principal analyst serving customer experience (CX) professionals. She leads Forrester’s research on CX measurement programs. In that role, Maxie creates thought leadership and advises clients on how to build an effective CX measurement program, but also on how companies can (and should) innovate CX measurement practices beyond surveys.
About the ROI of CX webinar
Maxie will tell you everything you need to know about the business impact and the ROI of CX. Together with de Volksbank, we will give examples of how leading companies continuously optimize and calculate their most beneficial CX improvements through with use of data science technology. Teaching you what works best and how you can apply these methods within your company.
Save the date! 16th of June 2022
Details will follow soon. Save the date in your calendar or contact firstname.lastname@example.org for more information about the online seminar.